RETURN MISSION POLICY.
For orders within Attica over € 200 h shipping costs are free. A) For non-fragile objects with mixed volume and weight. For the delivery of the order in Greece we cooperate with courier company and ELTA. The transfer fee is always made and calculated per piece.
B) For fragile objects / furniture of large volume and weight In Attica. For shipments of items / furniture, large volume and weight, h The transfer will be done with their own truck. In this case the the transfer is free. There will be telephone communication with partner of www.roomserviceshop.gr for the days and hours of delivery.
C) Fragile objects / furniture of large volume and weight OUTSIDE ATTICA. For shipments of products outside Attica, they are transported by transport company or agency of your choice. We undertake the free transfer to the transport company / agency. From at the customer’s receipt address, the cost is borne recipient. If you want an estimate of these costs, it will be made by phone the next day of ordering and after consulting customer.
Collection from stores. There is the possibility of receiving the products from our place, with your own means of transport. In this case it should to inform us by phone or e-mail 2 days in advance, so that we have it your order is ready at the store you want inside our hours.
Delivery to a different address. There is also the possibility of delivering your order to different address – from that of the class, BC. at your job or to another recipient name with another address as a gift (with the corresponding one shipment calculation, if required), specifying this address in the shipping details of your order as well recipient details.
Shipping time * For courier shipments and for products that are immediately available their delivery is 3-5 working days For shipments within Attica with our means of transport delivery time is 7-10 working days. For shipments outside Attica with a transport company / agency o Delivery time to the agency is within 7 days.
Return policy. Customized products are non-refundable. Before each return, it is recommended that you consult Online store www.roomserviceshop.gr at 2108946700, 6949535340
False or defective. In case the product you received is different from of your order or defective, you must let us know within 2 days of receipt. On this case, and within 2 days of receipt, take photo and send us the photo at www.roomserviceshop.gr or call us at 2108946700, 6949535340
Please keep the original packaging of the product, which is necessary to replace it. In case of damage, shipping error or defective product, additional shipping costs for return and the replacement of the product will be the responsibility of our business.
To be accepted the return must :. The goods must be in the condition in which you received them. This means that its packaging must not have been altered and must not have been used. To return all the accompanying forms, refer to the consignment note and retail receipt. Order cancellation and product return. You have the right to return the products you bought and request their replacement within 20 days of the date tradition.
In any case the products must be returned excellent condition, complete and without damage. The product packaging must be what usually accompanies the product and must be in excellent condition.
In case they are not returned within 20 days, then the Company can not accept return and replacement. In addition, for all cases the product must be replaced-repair must be accompanied by all documents that accompanied the product (eg DAT, AP. Retail K.O.K.). Repayment is possible either by issuing a credit for 6 months or with product replacement. In any case you should contact our company the same day or the next working day at 2108946700, 6949535340. Our company does not bear the return shipping costs products only in cases of defective / damaged or wrong product.
An Independent Authority to which you can turn Out-of-court settlement of your dispute is the Consumer Ombudsman (144 Alexandras Avenue, 114 71, Athens, tel. 2106460862). You have the opportunity to complete a valid order through the e-shop, if you are legally competent under its articles Civil Code, (if you have completed the 18th and you are not in legal assistance regarding the conclusion Sales contract). Orders can also be placed by representatives legal entities, while the company reserves the right to require the return by the supervisor or guardian of any orders, which will be done by legally incompetent people.